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Privacy Policy

Welcome to 302CleanIt. Your privacy is important to us, and we are committed to protecting your personal information while providing professional cleaning services throughout New Castle County, DE.

Introduction

This Privacy Policy explains how 302CleanIt (“we,” “our,” or “us”) collects, uses, stores, and protects your information when you visit our website, contact us, or use our cleaning services. By using our website or services, you agree to the practices outlined in this Privacy Policy.

Changes To Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. Any updates will be posted on this page with the revised effective date.

What Type Of Information Do We Collect?

We may collect the following information:

  • Contact Information: Name, email address, phone number, and service address submitted through forms, phone calls, or appointment requests.
  • Service Information: Information related to your requested cleaning services, including standard cleaning, deep cleaning, office cleaning, move-in/move-out cleaning, post construction cleaning, and recurring maid services.
  • Website Usage Data: IP address, browser type, device information, and analytics data collected through cookies and tracking technologies.

How Do We Use The Information That We Collect?

We use your information to:

  • Respond to inquiries and provide service estimates.
  • Schedule appointments and recurring cleaning services.
  • Communicate updates regarding your cleaning appointments.
  • Improve our services, website, and customer experience.
  • Comply with legal and operational obligations.

SMS Opt-In Consent And Phone Number Privacy

302CleanIt may collect your phone number with your explicit consent to send SMS communications related to your cleaning services or inquiries. Your phone number and SMS consent information will never be sold or shared with third parties for marketing purposes.

Types Of SMS Communications

By opting in to SMS communications from 302CleanIt, you may receive messages regarding:

  • Appointment reminders
  • Scheduling confirmations
  • Cleaning service updates
  • Customer service communications
  • Billing and invoice notifications

Standard SMS Disclosures

  • Message frequency may vary.
  • Message and data rates may apply.
  • You can opt out at any time by replying STOP.
  • For assistance, reply HELP or contact us directly.

Opt-In Consent

By providing your phone number and opting in to receive text messages, you consent to receive SMS communications from 302CleanIt. Consent is not a condition of purchase or service.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message. Once opted out, you will no longer receive text messages from us unless you opt in again.

Help Instructions

For assistance regarding SMS communications, reply HELP or contact us directly:

With Whom Do We Share Information That We Collect?

302CleanIt does not sell or rent your personal information. We may share information only in the following situations:

  • Service Providers: Trusted vendors or contractors assisting with scheduling, communications, payment processing, or website hosting.
  • Legal Compliance: When required by law, regulation, or legal process.
  • Business Operations: To protect the safety, rights, and security of our customers, staff, and business operations.
  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.

Cookies And Similar Technology

Our website may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance user experience.

How We Manage Your Cookies

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features and functionality.

Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Data Security

We implement reasonable security measures to help protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission method is completely secure.

Who Can You Contact For More Information?

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Thank you for trusting 302CleanIt. We are committed to protecting your privacy and providing a secure and transparent customer experience.